5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing quality control procedures.
Safety guard businesses are unlike any seller a home manager usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard company, how often can you see whether the protector company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In the majority of instances they probably are, but it’s important to implement a system of verification and quality control to ensure that issues associated with the deficiency of doing these jobs don’t begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and attaining what you imagine as your ideal construction security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is one of those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and inquire does it seem adequate.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to screen whether the protector is a good fit for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from this shield and it provides you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in many cases the guard’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double bank? (Double banks is the procedure for having a seasoned guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to every one of the questions and make sure they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes on preparing a shield to work at your premises.
Protect supervision is one of the main factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel their job is not significant and they begin to find themselves as less of a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard provider provides a way of earning sure each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant is not actually a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.